Retail Assistant Store Manager

$47,840 - $62,400/Yr

Barnes & Noble Education - Syracuse, NY

Full-time - Entry Level

Syracuse, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Store Manager at Barnes & Noble College plays a crucial role in supporting the daily operations of the retail bookstore. This position involves supervising employees, providing exceptional customer service, and assisting the Store or General Manager in various operational functions. The Assistant Store Manager is expected to foster a positive shopping experience for customers while helping the store achieve its sales goals and maintain a well-organized environment.

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Supervise employees and direct work activities to ensure delivery of services and customer satisfaction.
• Maintain a presence on the sales floor to greet customers and assist with purchases.
• Manage customer and employee issues in a timely and respectful manner.
• Assist with hiring and training new employees for various departments.
• Maintain an appealing sales floor by organizing and cleaning product displays.
• Process sales transactions involving cash, credit, or financial aid payments.

Requirements

• 3+ years' experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem-solving skills.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• Short term and Long Term disability
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Paid Time Off (Vacation, Sick and Flex Days)
• Commuter Benefits
• Employee Assistance Program
• Employee Discount