Retail Assistant Store Manager

Barnes & Noble Education - Huntingdon, PA

Full-time - Entry Level

Huntingdon, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Store Manager at Barnes & Noble College plays a crucial role in supporting the daily operations of the retail bookstore. This position involves supervising employees, providing exceptional customer service, and assisting the Store or General Manager in various operational functions. The Assistant Store Manager is expected to foster a positive shopping experience for customers while helping the store achieve its sales goals and maintain a well-organized environment.

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Involved in purchasing for one or more departments and directing operational functions.
• Schedule and develop the team to ensure effective operations.
• Deliver outstanding customer service to the academic and co-curricular community.
• Help the store meet or exceed sales goals and identify business opportunities.
• Motivate the team and create excitement around products, programs, and initiatives.
• Manage customer and employee issues appropriately and timely.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor by organizing and cleaning products or spaces.
• Process sales transactions involving cash, credit, or financial aid payments.

Requirements

• 3+ years' experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.