Retail Assistant Store Manager

$54,392 - $64,730/Yr

Duluth Holdings - Franklin, TN

Full-time - Entry Level

Franklin, TN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at Duluth Trading Company plays a crucial role in driving sales and ensuring exceptional customer service. This position involves leading the store team to achieve financial goals, maintaining high standards of merchandise presentation, and fostering a customer-centric environment. The Assistant Store Manager also collaborates with the Store Manager on staffing, training, and operational excellence, while embodying the company's values and commitment to integrity.

Responsibilities

• Drive sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Maintain merchandise presentation according to Visual Merchandising standards.
• Demonstrate high levels of customer engagement and set expectations for the team.
• Develop familiarity with the Duluth brand and product knowledge to provide friendly service.
• Partner with Store Manager on staffing levels and floor coverage.
• Ensure accurate recording of customer profile information.
• Maintain cleanliness standards for the sales floor and other areas.
• Recruit, hire, train, motivate, and lead employees in partnership with the Store Manager.
• Provide clear and consistent feedback to employees.
• Assist in ensuring all Human Resource protocols are completed timely.
• Identify problems and opportunities to discuss with Store Manager.
• Lead team in handling merchandise receipts and transfers accurately.
• Understand and execute cash handling and reporting functions.
• Ensure store security and respond to alarms as directed.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Three years of retail experience with at least one year in management.
• Retail Management experience preferred; specialty retail leadership is a plus.
• Customer-centric mindset with the ability to adapt in a changing environment.
• Strong problem-solving skills and decision-making abilities.
• Goal-oriented and results-driven with high integrity and trust.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.
• Flexibility to work evenings and weekends.

Nice-to-haves

• Experience in specialty retail leadership.
• Ability to motivate and lead others.

Benefits

• 12-week full-pay parental leave
• Paid holiday time for Martin Luther King Jr. Day and Juneteenth
• Flexible schedules
• Competitive compensation based on experience and education