Retail Associate / Key Holder -Novi, MI

Rockler Companies - Novi, MI

- Entry Level

Novi, MI

Building Material and Garden Equipment and Supplies Dealers

About the position

Join the Rockler Woodworking Family! Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice. Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you! This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

Responsibilities

• Welcoming and engaging with customers as they enter the store.
• Assessing customers' needs and suggesting solutions to their problems.
• Answer woodworking related questions and have a working knowledge of many woodworking tools and equipment.
• Working with cash registers and processing payments.
• Recommending the best products to customers.
• Cleaning and restocking the store throughout the day.
• Opens and closes store as directed by store manager.
• May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
• Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures.
• Assist with unloading trucks, pricing and merchandising or any other duties as assigned.

Requirements

• Excellent Customer Service Skills
• Enjoyment helping people learn and grow in the woodworking hobby or business and enjoy all aspects of woodworking.
• An energetic attitude, be self-motivated, and excellent listening and communication skills, bilingual a plus!
• Ability to stand for long periods of time; ability to lift up to 50 lbs. and safely participate in team lifting.
• A desire to network and build relationships with customers.
• Flexibility to work a 5-day retail schedule (9:00a.m.- 7:00p.m M-Sat and Sundays 11:00a.m. -4: 00p.m for Part Time), and designated holidays.

Nice-to-haves

• Previous sales experience in retail sales environment is a plus, but not required.

Benefits

• Competitive Health, Dental and Vision benefits for those eligible.
• Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance if desired.
• 401(k) Profit Sharing Plan along with company match!
• Fulltime are eligible for Paid Vacation, Sick and Float days
• The flexibility of working a Retail Schedule (weekends, evenings & holidays)
• Retail Incentive Plan
• Excellent Employee Discount
• Employee Assistance Program, and much more!