Retail Associate Manager

$53,200 - $96,000/Yr

T-Mobile US - Bremerton, WA

Full-time - Entry Level

Bremerton, WA

10,001+ employees

Telecommunications

About the position

The Retail Associate Manager at T-Mobile plays a crucial role in supporting the Store Manager to lead and develop the store team. This position focuses on delivering exceptional customer experiences and achieving Mobile Expert success by fostering a culture of customer service excellence and operational efficiency.

Responsibilities

• Infuse the store's Mobile Experts with a passion for T-Mobile's Manifesto and ensure they meet customer needs.
• Conduct observations of Mobile Experts' interactions with customers and provide feedback for development and training.
• Manage customer wait times effectively and stay updated on products, services, and promotions.
• Lead by example and ensure the team meets defined monthly success measurements and completes training on time.
• Maintain the quality of the store environment and adhere to national plan-o-gram standards.
• Ensure team knowledge of store systems and corporate communications.
• Deliver financial results based on key performance indicators and manage store expenses.

Requirements

• High School Diploma or GED (Required)
• 1 year of customer service and/or sales experience, preferably in a retail environment (Preferred)
• Strong communication skills (Required)
• Leadership skills (Required)
• Knowledge of store operations (Required)

Nice-to-haves

• Experience in retail management
• Familiarity with mobile products and services

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off
• Paid parental and family leave
• Tuition assistance
• Short- and long-term disability
• Voluntary life insurance
• Pet insurance
• Mobile service & home internet discounts