Retail - Associate

Ssa Group - Houston, TX

Part-time - Entry Level

Houston, TX

Social Assistance

About the position

The Retail Associate position at SSA Group involves providing exceptional guest service in a retail environment associated with cultural attractions such as zoos and aquariums. The role focuses on fulfilling guest needs efficiently, maintaining a clean and organized workspace, and supporting sales through effective merchandising and customer engagement. This entry-level position is ideal for individuals looking to start their career in retail, with a strong emphasis on teamwork, communication, and sustainability.

Responsibilities

• Fulfill guest's needs quickly and efficiently.
• Inform retail leadership when item quantities are low or special requests arise.
• Work with the warehouse team to pull and fill items as necessary.
• Relay relevant customer comments directly to the supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in the counter area, floor display, floor stands, and cabinets neatly and accurately.
• Clean tables, chairs, and equipment as needed.
• Keep the counter and floor in the work or service area clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned.
• Merchandise products to maximize sales.
• Increase sales by promotional items or suggestive selling.
• Support unit in being an example for Company & Client guidelines regarding Sustainability/Conservation efforts.
• Display knowledge of efforts in business application and provide teaching opportunities for unit staff as necessary.
• Engage with SSA/Unit in driving community efforts through hiring and engagement activities.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently.
• Demonstrated ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skills, including POS systems and Microsoft Excel.
• Physical ability to stand for extended periods and handle boxes weighing 10-35 lbs.
• Ability to work varied hours/days, including nights, weekends, and holidays.

Benefits

• Employee Assistance Program
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts