Retail Associate
Ross Stores - Germantown, MD
posted 3 days ago
About the position
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
Responsibilities
- Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
- Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
- Provides prompt and efficient responses to Customers at all times.
- Represents and supports the Company brand at all times.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
- Performs daily assigned sizing and recovery per company best practice.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency.
- Understands the Loss Prevention Awareness program and merchandise protection standards.
- Demonstrates integrity and honesty in all interactions with Associates and Customers.
- Follows all Mark-Out-of-Stock (MOS) policies.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions.
- Demonstrates a sense of urgency to efficiently perform their role.
Requirements
- Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
Benefits
- Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
- Associate Discount
- Identity Protection
- Associate Purchase Program
- Benefit Hub Discount Mall
- Employee Assistance Program
- Commuter Benefits
- 401K (service requirements)
- Employee Stock Purchase Program
- Ross Cares Fund
- College Discounts
- Sick Pay (where legally required)
- Referral Bonuses
- Medical/Dental/Vision Health Insurance for Full-Time Associates
- Legal Insurance
- Vacation Buy
- Flexible Spending Account
- Health Savings Account
- Life/ADD Insurance
- Long-Term Disability
- Enhanced Maternity and Parental Leave Benefit
- Vacation Pay accrued at a rate of 10 days/year after eligibility commences
- 9 Personal and Company Holidays
- Bonus based on individual and business performance for certain roles
