RETAIL ASSOCIATE

Ross Stores - Winchester, VA

Full-time - Entry Level

Winchester, VA

1,001-5,000 employees

General Merchandise Retailers

About the position

The Retail Associate plays a crucial role in ensuring a positive shopping experience for customers at Ross, the nation's largest off-price retailer. This position involves engaging with customers, maintaining store standards, and supporting operational goals through various tasks. The Retail Associate is expected to embody the company's values of teamwork, respect, and commitment to diversity while contributing to a safe and welcoming environment.

Responsibilities

• Ensure a positive shopping experience for customers by greeting them and providing assistance as needed.
• Maintain a clean and organized work area, including performing cleaning tasks such as sweeping and mopping.
• Assist customers with merchandise inquiries and transactions, ensuring prompt and courteous service.
• Follow company best practices for merchandise presentation and recovery to maintain store standards.
• Demonstrate safety awareness and report any unsafe conditions to store leadership.
• Represent and support the company brand in all interactions with customers and associates.
• Handle customer service calls and issues in a professional manner, escalating to store leadership when necessary.
• Adhere to the company's dress code and maintain a professional appearance at all times.

Requirements

• Ability to communicate effectively with customers, associates, and store leadership in a friendly and respectful manner.
• Basic mathematical skills for handling transactions and cash management.