Retail Banker I (Bilingual Spanish Preferred) - Miami/Bird Road West
$46,800 - $60,320/Yr
TD Bank - Miami, FL
posted about 2 months ago
Full-time - Entry Level
Miami, FL
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
The Retail Banker I serves as a customer liaison at TD Bank, playing a crucial role in delivering the bank's brand promise through financial expertise and consultative advice. This position focuses on advising customers regarding their banking needs and solutions, contributing to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals. The role requires proficiency in banking products and services, ensuring a positive customer experience while engaging in sales activities and customer outreach.
Responsibilities
- Act as a customer liaison to deliver TD's brand promise through financial expertise and consultative advice.
- Identify opportunities to educate customers on bank products and services and refer them to appropriate team members.
- Make product recommendations based on customer needs and highlight product features and benefits.
- Utilize Customer Relationship Management tools to assess customer needs and lead outbound sales activities.
- Evaluate issues and problems based on existing precedents or procedures.
- Engage in customer outreach and advice activities to deliver exceptional service.
- Facilitate loan product applications and maintain active registration with NMLS.
Requirements
- High school diploma or GED required.
- 1+ years of related experience required, preferably in a teller role.
- Superior customer service skills and strong organizational skills.
- Excellent communication skills with the ability to be concise and clear.
- Demonstrated ability to work independently and prioritize tasks effectively.
- Proficient in Microsoft Office.
Nice-to-haves
- Bilingual in Spanish preferred.
- Notary License preferred.
Benefits
- Health insurance
- Paid time off
- Career development opportunities
- Competitive compensation package
