At PenFed, our mission is to empower our members to achieve their financial goals. We are currently seeking a Retail Banker to join our team at the AAFES branch in Dallas, Texas. This role is pivotal in extending member relationships by providing tailored financial solutions and services that meet the diverse needs of our members. As a Retail Banker, you will be responsible for conducting cash transactions accurately and efficiently, while also engaging with members to understand their financial needs and offer appropriate products and services. In this position, you will be expected to deliver results by meeting or exceeding goals in a member-centric environment. Strong interpersonal skills are essential, as you will need to engage in meaningful dialogue with members, demonstrating a sincere interest in building and deepening relationships. You will also be tasked with resolving member issues independently, utilizing critical thinking and problem-solving skills to enhance member satisfaction. Your role will involve utilizing industry-leading solutions to assist members with various financial needs, including home ownership, wealth management, and financial education. Establishing solid relationships with teammates and business partners is crucial, as collaboration is key to our success. You will also be responsible for explaining and cross-selling PenFed's loan and share products, ensuring that our members receive the best possible service. Additionally, you will assist members throughout the loan process, which includes inputting loan applications, reviewing terms and conditions, and facilitating disbursement. Staying knowledgeable about the competitive landscape within the financial services industry is vital to your success in this role. You will also need to maintain proficiency in operating all internal PenFed systems and platforms to support member needs effectively. This position may require you to provide support to other branches, including working weekends or extended hours as necessary.