Retail Basketball Ambassador

Dick's Sporting Goods - Wilmington, DE

Full-time

Wilmington, DE

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

House of Sport by DICK'S Sporting Goods is more than just a store; it is a destination and an experience where athletes can experiment and play. This role is centered around providing an unparalleled customer service experience tailored to the unique journeys of athletes, particularly in basketball. The position requires a deep understanding of basketball, allowing the employee to leverage their on-court expertise to make personalized recommendations that meet the specific needs of each athlete. This includes translating product technology into practical advice, ensuring that athletes are fully outfitted with the appropriate products, equipment, and accessories for various occasions, from practice to game day. In addition to direct customer interaction, the role involves participating in Basketball Universities across the nation to test and learn about new products. This knowledge is then shared with both teammates and athletes, enhancing the overall service experience. Collaboration with store teammates is essential, as the employee will regularly utilize training materials to educate others on new basketball-related products. Maintaining merchandise presentation standards and adhering to safety and loss prevention policies are also key responsibilities. The employee must ensure confidentiality of all company information and comply with workplace safety programs, while also being open to other tasks as assigned by management.

Responsibilities

• Meets the athlete where they are in their basketball journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately
• Leverages on-the-court expertise and/or basketball knowledge to provide recommendations that meet the athlete's needs
• Translates product technology to the athlete, contributing to and enhancing the athlete's overall game day experience
• Fully outfits athletes with appropriate product, equipment, and accessories for any occasion, from practice to game day
• Participates in Basketball Universities across the nation to test and learn new products and share insights with teammates and athletes
• Partners with store teammates by utilizing training materials to educate others on new basketball-related products
• Assists in other areas within the store as needed
• Maintains merchandise presentation standards and signage of Footwear Department to Company standards
• Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures
• Maintains confidentiality of all Company information
• Complies with all workplace safety programs
• Performs any other tasks as assigned by management

Requirements

• High School Diploma or equivalent
• 1-3 years experience in Retail or Team Sports, preferred
• Relevant state mandated clearances to supervise minors may be required based on location