Retail Branch Manager I

$53,560 - $66,961/Yr

Woodforest National Bank - Romeoville, IL

Full-time - Mid Level

Romeoville, IL

Credit Intermediation and Related Activities

About the position

The Retail Branch Manager I at Woodforest National Bank is responsible for fostering growth in consumer and business customer relationships, enhancing community engagement, and managing in-store partner relationships. This role emphasizes delivering an exceptional customer experience while achieving sales and revenue goals. The manager will lead a team, develop innovative strategies, and ensure compliance with banking regulations, all while embodying the Woodforest culture.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Serve as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by engaging with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous in-store banking experience is preferred, but not required.
• High School Diploma or equivalent required.

Nice-to-haves

• Positive and engaging demeanor.
• Ability to work flexible or extended working hours to meet business needs.

Benefits

• 11 holidays
• Sick leave accrued at 4.62 hours per pay period (bi-weekly)
• Vacation and paid leave time according to hire date.