Retail Branch Manager

Woodforest National Bank - Grand Prairie, TX

Full-time - Mid Level

Onsite - Grand Prairie, TX

Credit Intermediation and Related Activities

About the position

The Retail Branch Manager at Woodforest National Bank is responsible for fostering growth in consumer and business customer relationships, enhancing community engagement, and managing instore partner relationships. This role emphasizes delivering exceptional customer experiences while achieving sales and revenue goals. The manager will lead a team, develop innovative strategies, and ensure compliance with banking regulations, all while embodying the Woodforest culture.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous instore banking experience is preferred, but not required.
• High School Diploma or equivalent required.

Nice-to-haves

• Positive and engaging demeanor.
• Ability to work flexible or extended working hours to meet business needs.

Benefits

• Employee Stock Ownership Plan
• Diversity and inclusion initiatives
• Community engagement opportunities