Retail Branch Manager

Woodforest National Bank - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Retail Branch Manager at Woodforest National Bank is responsible for driving the growth of consumer and business customer relationships, enhancing community engagement, and managing in-store partner relationships. This role focuses on delivering exceptional customer experiences while achieving sales and revenue goals. The manager will lead a team, implement innovative strategies, and ensure compliance with banking regulations, all while fostering a positive and inclusive workplace culture.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly greeting and engaging with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Knowledge of products, services, policies, procedures, and regulatory guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.

Nice-to-haves

• Previous instore banking experience is preferred, but not required.

Benefits

• Employee stock ownership plan