Retail Branch Manager

Woodforest National Bank - Christiansburg, VA

Full-time - Mid Level

Christiansburg, VA

Credit Intermediation and Related Activities

About the position

The Retail Branch Manager is responsible for driving the growth of consumer and business customer relationships, enhancing community engagement, and fostering instore partner relationships. This role emphasizes delivering exceptional customer experiences while achieving sales and revenue goals for the branch. The manager will lead a team, implement innovative strategies, and ensure compliance with banking policies and procedures.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Serve as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous instore banking experience is preferred, but not required.
• High School Diploma or equivalent required.

Nice-to-haves

• Positive and engaging demeanor.
• Ability to work flexible or extended working hours to meet business needs.

Benefits

• Employee Stock Ownership Plan
• Diverse and inclusive work environment
• Opportunities for community engagement and volunteering