Retail Branch Manager

Woodforest National Bank - Washington, IN

Full-time - Mid Level

Washington, IN

Credit Intermediation and Related Activities

About the position

The Retail Branch Manager at Woodforest National Bank is responsible for fostering consumer and business customer relationships, enhancing community engagement, and managing in-store partner relationships. This role emphasizes delivering exceptional customer experiences while achieving sales and revenue goals, leading a team, and promoting the bank's culture.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Act as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous in-store banking experience is preferred, but not required.
• High School Diploma or equivalent required.

Nice-to-haves

• Positive and engaging demeanor.
• Ability to work flexible or extended working hours to meet business needs.