Retail Brand Ambassador - Designer Handbags, Bay Plaza - Full Time

Macy's - New York, NY

Part-time

New York, NY

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning 160 years. We are known for our commitment to fashion, value, and community engagement. The essence of Macy's comes alive in our stores, where our colleagues play a crucial role in delivering outstanding customer service, creating memorable shopping experiences, and driving sales results. A position at Macy's, whether seasonal, part-time, or full-time, offers an excellent opportunity to explore the retail world. Many of our top executives began their careers as part-time retail sales associates, highlighting the potential for career growth within our organization. Our stores serve as a training ground for building relationships, developing teams, and nurturing the leaders of tomorrow. The Retail Brand Ambassador for Designer Handbags is a vital role that focuses on driving sales through customer engagement and product knowledge. This position requires the Ambassador to connect with customers, upsell products, and cultivate a loyal clientele. The Ambassador acts as the expert for the vendor or brand they represent, regularly communicating customer needs and shopping patterns to the vendor community. They are responsible for executing merchandising initiatives and maintaining effective communication with vendors to enhance the shopping experience. The role also involves planning and leading vendor-sponsored events to boost sales and customer participation, ensuring that sales and participation goals are met. In this role, the Ambassador will be expected to provide an exceptional customer experience, ensuring that customer satisfaction is always the priority. They will serve as a liaison between designated vendors and the Customer Experience Manager, ensuring that the sales floor is well-stocked and properly signed for sales and markdowns. The Ambassador will also be responsible for implementing best practices to drive sales and gross margin, as well as maintaining regular attendance and punctuality. This position is ideal for individuals who are self-starters, possess excellent communication skills, and are comfortable working in a dynamic retail environment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.