Retail Brand Ambassador - Designer Handbags, Bridgewater Commons - Full Time

Macy's - Bridgewater, MA

Part-time - Entry Level

Bridgewater, MA

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning 160 years. We are known for our commitment to fashion, value, and community engagement. The essence of Macy's comes alive in our stores, where our colleagues play a crucial role in delivering outstanding customer service, creating memorable shopping experiences, and driving sales results. A position at Macy's, whether seasonal, part-time, or full-time, offers an excellent opportunity to explore the retail world. Many of our top executives began their careers as part-time retail sales associates, making our store positions ideal for building relationships, developing leadership skills, and advancing your career in retail. Macy's serves as an academy for future retail leaders, providing a platform for growth and development. As a Retail Brand Ambassador for Designer Handbags, you will be an exceptional colleague who drives sales by connecting with customers and sharing in-depth product knowledge. Your role will involve cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will regularly communicate customer needs and shopping patterns to the vendor community, execute top-side Central strategies, and maintain email contact with vendors. Additionally, you will drive sales through strategic merchandising initiatives and ensure that the sales floor is well-maintained and properly signed for sales and markdowns. Your efforts will contribute to creating a vibrant shopping environment that enhances customer satisfaction and loyalty.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.