Retail Brand Ambassador - Designer Handbags, Coral Square - Full Time

$31,200 - $40,560/Yr

Macy's - Coral Springs, FL

Part-time - Entry Level

Coral Springs, FL

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning over 160 years. The Retail Brand Ambassador for Designer Handbags plays a crucial role in delivering exceptional customer service and creating memorable shopping experiences. This position is designed for individuals who are passionate about fashion and retail, and who thrive in a dynamic environment. The Ambassador will connect with customers, share in-depth product knowledge, and drive sales by upselling and suggesting additional items. This role is not just about selling; it’s about building relationships and cultivating a loyal clientele. The Ambassador will serve as the expert for the vendor/brand/area they represent, ensuring that customer needs and shopping patterns are communicated effectively to the vendor community. In addition to driving sales, the Retail Brand Ambassador will execute strategic merchandising initiatives and maintain a well-organized sales floor. This includes placing new receipts on the sales floor, ensuring proper signage for sales and markdowns, and implementing best practices to exceed sales and gross margin targets. The Ambassador will also actively plan and lead vendor-sponsored events, working closely with the vendor community to meet sales and participation goals. Regular attendance and punctuality are essential, as is the ability to perform other duties as assigned. To succeed in this role, candidates must possess a high school diploma or GED and have at least one year of previous retail or selling experience. Strong communication skills, both written and verbal, are necessary to effectively engage with customers and collaborate with team members. The ability to perform basic math functions and a self-starter attitude are also important. The position requires flexibility in scheduling, as retail hours may include evenings, weekends, and holidays. Physical demands include constant movement and standing, lifting up to 30 lbs, and the ability to perform tasks that may involve reaching, stooping, and climbing ladders.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance