Macy's - Los Angeles, CA
posted 4 months ago
Macy's is proudly America's Department Store, with a rich history spanning 160 years. The Retail Brand Ambassador position at the Northridge Fashion Center is a full-time role that focuses on providing exceptional customer service and driving sales through effective communication and product knowledge. The Ambassador serves as a vital link between customers and the vendor community, ensuring that customer needs are met while promoting vendor products. This role is essential in creating a memorable shopping experience and fostering repeat clientele. As a Retail Brand Ambassador, you will be responsible for executing strategic merchandising initiatives and maintaining communication with vendors to enhance sales performance. You will actively participate in vendor-sponsored events, ensuring that sales and participation goals are achieved. The position requires a proactive approach to customer engagement, where you will utilize your knowledge of the brand to upsell and suggest additional items to customers. The role also involves maintaining the sales floor, ensuring that it is well-stocked and properly signed for sales and markdowns. You will be expected to implement best practices that drive sales, turn, and gross margin above the company average. Regular attendance and punctuality are crucial, as is the ability to work independently and as part of a team. This position is ideal for individuals looking to launch a career in retail, as it offers opportunities for growth and development within Macy's.