Retail Brand Ambassador - Designer Handbags, Northridge Fashion Center - Full Time

$35,942 - $44,616/Yr

Macy's - Los Angeles, CA

Part-time - Entry Level

Los Angeles, CA

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning 160 years. The Retail Brand Ambassador position at the Northridge Fashion Center is a full-time role that focuses on providing exceptional customer service and driving sales through effective communication and product knowledge. The Ambassador serves as a vital link between customers and the vendor community, ensuring that customer needs are met while promoting vendor products. This role is essential in creating a memorable shopping experience and fostering repeat clientele. As a Retail Brand Ambassador, you will be responsible for executing strategic merchandising initiatives and maintaining communication with vendors to enhance sales performance. You will actively participate in vendor-sponsored events, ensuring that sales and participation goals are achieved. The position requires a proactive approach to customer engagement, where you will utilize your knowledge of the brand to upsell and suggest additional items to customers. The role also involves maintaining the sales floor, ensuring that it is well-stocked and properly signed for sales and markdowns. You will be expected to implement best practices that drive sales, turn, and gross margin above the company average. Regular attendance and punctuality are crucial, as is the ability to work independently and as part of a team. This position is ideal for individuals looking to launch a career in retail, as it offers opportunities for growth and development within Macy's.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance