Macy's - Orlando, FL

posted 4 months ago

Part-time - Entry Level
Orlando, FL
General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning 160 years. We are known for our commitment to fashion, value, and community engagement. The essence of Macy's comes alive in our stores, where our colleagues play a crucial role in delivering outstanding customer service, creating memorable shopping experiences, and driving sales results. A position at Macy's, whether seasonal, part-time, or full-time, offers an excellent opportunity to explore the retail world. Many of our top executives began their careers as part-time retail sales associates, making our store positions ideal for building relationships, forming teams, and developing leadership skills necessary for career growth at Macy's. Our stores serve as an academy for retail careers, nurturing the leaders of tomorrow. The Retail Brand Ambassador for Designer Handbags is a vital role that focuses on driving sales through customer engagement and sharing in-depth product knowledge. This position is responsible for cultivating a loyal clientele and acting as the expert for the vendor or brand they represent. The Ambassador will communicate customer needs and shopping patterns to the vendor community, execute strategic merchandising initiatives, and maintain regular contact with vendors. This role is essential in ensuring that sales goals are met and that the customer experience remains a top priority. In this role, the Ambassador will be expected to provide an exceptional customer experience, serve as a liaison between vendors and management, and ensure that the sales floor is well-stocked and properly signed. They will also create and implement best practices to drive sales and gross margin, actively plan and lead vendor-sponsored events, and maintain proficiency in point-of-sale systems. Regular attendance and punctuality are crucial, along with the ability to perform other assigned duties as needed.

Responsibilities

  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
  • Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
  • Ensure sales floor is properly signed for sales and markdowns.
  • Create and implement best practices to drive sales, turn, and gross margin above company average.
  • Build brand-specific clientele to support local marketing.
  • Execute vendor and non-vendor events to increase sales.
  • Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
  • Proficient in POS, including Search and Send, and My Client.
  • Regular, dependable attendance and punctuality.
  • Perform other duties as assigned.

Requirements

  • High School Diploma or equivalent required.
  • Minimum 1 year previous selling or retail experience required.
  • Excellent written and verbal communication skills.
  • Ability to effectively communicate and present information to customers, peers, and all levels of management.
  • Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
  • Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
  • Demonstrate an energetic and positive attitude.
  • Possess vision and creativity.
  • Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
  • Demonstrate ability to build relationships and convert customers into clients.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Benefits

  • 401k
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • PTO accruals
  • Holidays
  • performance-based incentives/bonuses
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