Macy's - Houston, TX
posted 2 days ago
- Entry Level
Houston, TX
General Merchandise Retailers
About the position
As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Greet customers, make product recommendations, and upsell
- Serve as a liaison between designated vendors and the personal stylists and the store leadership team
- Ensure sales floor is neat, clean, and properly signed for sales and markdowns
- Create and implement best practices to drive sales, turn, and gross margin above company average
- Build brand-specific clientele to support local marketing
- Execute vendor and non-vendor events to increase sales
- Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
- Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
Requirements
- Minimum 1 year previous selling or retail experience required
- Demonstrate ability to build relationships and convert customers into clients
- Energetic and positive attitude
- Possess vision and creativity
- Self-starter, able to work independently and as part of a team; must have excellent time management skills
- Ability to effectively communicate and present information to customers, peers, and all levels of management
- Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
- Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Benefits
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- Paid Time Off
- Fully-Funded education benefits - may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
