Retail Brand Ambassador - Mink Rugs, Ross Park Furniture - Full Time

Macy's - Pittsburgh, PA

Part-time - Entry Level

Pittsburgh, PA

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a rich history spanning 160 years. Our stores are the heart of our operations, where the magic of Macy's comes alive through our dedicated store colleagues. These individuals are not just employees; they are the face of Macy's, providing outstanding customer service, creating memorable shopping experiences, and driving sales results. A position at Macy's, whether seasonal, part-time, or full-time, offers a unique opportunity to explore the dynamic world of retail. Many of our top executives began their careers as part-time retail sales associates, highlighting the potential for growth and development within the company. Our store positions are designed to foster relationships, build teams, and develop leadership skills, making Macy's an ideal place to launch a retail career. The Retail Brand Ambassador plays a crucial role in driving sales by connecting with customers and sharing in-depth product knowledge about the vendor's offerings. This position is not just about selling; it's about cultivating a loyal clientele and serving as the expert for the brand or area represented. The Ambassador is responsible for communicating customer needs and shopping patterns to the vendor community, executing strategic merchandising initiatives, and maintaining effective communication with vendors. This role requires a proactive approach to customer engagement and a commitment to delivering an exceptional shopping experience. The Ambassador will also be involved in planning and executing vendor-sponsored events, ensuring that sales and participation goals are met while building brand-specific clientele to support local marketing efforts.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.