Retail Brand Experience Associate, Hoboken (NJ)

$43,680 - $51,085/Yr

Avocado Green Brands - Hoboken, NJ

Full-time - Entry Level

Onsite - Hoboken, NJ

About the position

The Retail Brand Experience Associate at Avocado Green Brands is a full-time, non-exempt role focused on delivering exceptional customer experiences while supporting retail operations. This position involves engaging with customers both in-person and digitally, maintaining the integrity of the retail space, and contributing to community programs and events. The associate will work closely with the management team to enhance operational efficiency and meet sales targets, all while upholding the company's commitment to sustainability and social responsibility.

Responsibilities

• Work with the management team to maintain the integrity of the retail space, including cleaning, moving, and receiving inventory.
• Assist with planning and executing events and community programs.
• Suggest methods to improve area operations, efficiency, and service.
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform to ensure a wholesome experience.
• Assist the team with managing the daily workload of responding to customer emails.
• Maintain the highest level of product knowledge and expertise.
• Work with the team and individually to meet and exceed sales targets, KPIs, and OKRs.
• Record and relay recurring customer feedback and insights to internal teams to improve the customer experience.
• Provide an exceptional customer experience unlike any other in the industry.

Requirements

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals is a plus.
• Excellent verbal and written communication skills with a passion for people.
• Positive attitude and a no-task-too-small mentality.
• Self-starter with a resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is a plus.
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule, including weekends and holidays.

Nice-to-haves

• Café experience; training experience; experience running branded events is a plus.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Access to wellness apps
• Referral Bonus Opportunity to grow