About the position
This position is ideal for individuals who are passionate about customer service and enjoy problem-solving in a retail environment. As a Retail Cashier & Sales Floor Support at Nordstrom, you will play a crucial role in providing a seamless and friendly experience for customers. Your day-to-day responsibilities will include assisting customers with various transactions, ensuring that each interaction is positive and efficient. You will also demonstrate expertise in the technologies used within the store, which is essential for facilitating smooth operations and enhancing customer satisfaction. In addition to transaction support, you will be responsible for fostering trust and teamwork among your colleagues. This involves building positive relationships with both customers and team members, as well as defusing any customer situations that may arise. Your ability to provide timely and effective resolutions will be key to maintaining a high level of customer satisfaction. Furthermore, you will ensure the security and privacy of customer information by adhering to compliance protocols and educating customers on best practices. Motivating and inspiring others to participate in initiatives such as the Nordstrom Rewards program will also be part of your role. The hours and schedule for this position will vary based on business needs, requiring flexibility and adaptability in your work approach. Overall, this position offers a dynamic work environment where you can thrive by leveraging your interpersonal skills and commitment to customer service.
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience.
- Demonstrate expertise in all technologies used in the store environment.
- Inspire trust, teamwork, and positive team relationships.
- Defuse customer situations and provide resolution in a timely and effective manner.
- Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
- Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.
Requirements
- The ability to effectively build relationships with your customers, peers, and leadership.
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
- Clear, effective communication with strong interpersonal skills.
- The ability to prioritize multiple tasks in a fast-paced environment.
- Accountability, initiative, and a high level of ownership.
- The ability to work a flexible schedule based on department needs.
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- Employee Assistance Program (EAP)
