Penn Entertainment - Jackpot, NV
posted 3 months ago
Full-time - Entry Level
Jackpot, NV
Performing Arts, Spectator Sports, and Related Industries
About the position
The Retail Clerk at PENN Entertainment, Inc. plays a vital role in providing excellent customer service in a fast-paced retail environment. This position involves handling transactions, maintaining shop cleanliness, stocking merchandise, and ensuring a welcoming atmosphere for guests. The clerk is also responsible for adhering to company policies and procedures while contributing to the overall guest experience.
Responsibilities
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Properly records all transactions in the Point-of-Sale system and accurately handles cash, checks, credit cards, gift certificates, and comp transactions.
- Maintains neatness and cleanliness for the shop to enhance customer appeal.
- Unpacks, stocks, and prices all merchandise in the shop as needed.
- Assists in stocking and recording stock for all vending machines.
- Straightens, dusts, and organizes the shop when there are no guests present.
- Greets guests at the entrance to encourage them to enter the shop when there are no other duties to perform.
- Responsible for knowing and adhering to all policies and procedures in the shop.
- Completes physical inventory each month.
- Merchandises products and new arrivals.
- Repacks merchandise as seasons change, accurately recording merchandise as it is packed.
- Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
Requirements
- Strong customer service skills and a friendly demeanor.
- Ability to handle cash and perform transactions accurately.
- Attention to detail and organizational skills.
- Ability to work in a fast-paced environment.
Nice-to-haves
- Experience in retail or customer service roles.
- Familiarity with Point-of-Sale systems.
Benefits
- 401k Program
- Career Opportunities
- Advancement Programs
- Scholarships
