Retail Clinic Manager

Ideal Image Development Corporation - Hallandale Beach, FL

Full-time - Manager

Hallandale Beach, FL

10,001+ employees

Personal and Laundry Services

About the position

The Clinic Manager at Ideal Image is a leadership role focused on delivering exceptional customer experiences in a medical aesthetics setting. This position involves overseeing daily operations, driving sales performance, and managing a team of medical professionals and client service staff. The Clinic Manager is responsible for ensuring client satisfaction, fostering a culture of loyalty, and achieving clinic sales targets while maintaining compliance with company policies and medical protocols.

Responsibilities

• Conduct in-clinic sales consultations and create care plans in partnership with Medical Professionals.
• Manage and drive sales initiatives to retain clients and increase profitability.
• Lead a selling culture within the clinic to build customer loyalty and foster long-term relationships.
• Deliver sales performance that meets or exceeds clinic targets and coach the clinic team in sales techniques.
• Manage clinic service revenue, employee productivity, payroll, and daily operations.
• Utilize CRM for marketing to new and returning customers and create outreach campaigns.
• Collaborate with local organizations and vendors to bolster marketing and sales efforts.
• Conduct daily huddles to drive achievement of sales goals and optimize scheduling.
• Ensure clinic facilities meet Ideal brand standards and create a welcoming environment.
• Handle client concerns professionally and facilitate conflict resolution when needed.
• Coach, develop, and mentor associates to enhance performance and engagement.
• Implement retention strategies to manage associate turnover and productivity.
• Ensure compliance with legal regulations, company policies, and medical protocols.
• Oversee the interview and onboarding process for new associates.

Requirements

• Bachelor's Degree or equivalent experience.
• 3+ years of leadership experience managing teams in a relevant work environment.
• 3+ years of consultative sales experience preferred.
• Proficient with standard operational software and sales-related technologies such as Salesforce and POS systems.
• Strong multi-tasking and decision-making abilities with high attention to detail.
• Analytical skills to analyze reports and make data-driven decisions.
• Effective leadership skills including prioritizing and goal management.
• Rapid learner with the ability to grasp concepts and protocols quickly.
• Proven track record of driving sales and meeting/exceeding financial KPIs.
• Exceptional interpersonal skills and ability to build team rapport.
• Clear and engaging communication skills, both written and verbal.

Nice-to-haves

• Experience in the medical aesthetics industry.
• Familiarity with HIPAA regulations and confidentiality procedures.

Benefits

• Competitive compensation and bonus opportunities
• Medical, dental, and vision benefits
• Flexible Spending Accounts and Health Savings Accounts
• 401k Plan with Employer Match
• Employer-paid life insurance and short-term disability
• Company paid holidays and vacation days
• Discounted cosmetic services for employees, family, and friends
• Cosmetic products discount
• Rapid growth opportunity
• Amazing company culture