Retail Clothing Brand Ambassador - Dresses Multi-Vendor, Orland Square - Full Time

$31,200 - $40,560/Yr

Macy's - Orland Park, IL

Full-time - Entry Level

Orland Park, IL

General Merchandise Retailers

About the position

As a Retail Clothing Brand Ambassador at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing your knowledge of vendor products. Your primary focus will be on providing exceptional customer experiences, cultivating a loyal clientele, and executing strategic merchandising initiatives. You will act as a liaison between vendors and store leadership, ensuring that customer needs are communicated effectively and that sales goals are met through various events and promotions.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion

Requirements

• Minimum 1 year previous selling or retail experience required
• Demonstrate ability to build relationships and convert customers into clients
• Energetic and positive attitude
• Possess vision and creativity
• Self-starter, able to work independently and as part of a team; must have excellent time management skills
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities