Macy's - Orland Park, IL
posted 21 days ago
Full-time - Entry Level
Orland Park, IL
General Merchandise Retailers
About the position
As a Retail Clothing Brand Ambassador at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing your knowledge of vendor products. Your primary focus will be on cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also communicate customer needs to your leadership team and execute merchandising initiatives to enhance sales performance.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
- Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
- Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
Requirements
- Minimum 1 year previous selling or retail experience required.
- Demonstrate ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Possess vision and creativity.
- Self-starter, able to work independently and as part of a team; must have excellent time management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
- Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits rooted in principles of equity.
- Performance incentives and annual merit review.
- Merchandise discounts.
- Health and Wellness Benefits across medical, dental, vision, and additional insurance.
- Retirement Savings Plan with 401k match opportunity.
- Employee Assistance Program (mental health counseling and legal/financial advice).
- Resources for continuous learning, career growth, and leadership development.
- Paid Time Off.
- Fully-Funded education benefits - may include 100% of tuition, books, and fees.
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
