Retail Clothing Brand Ambassador - Sportswear Ready to Wear, Easton Town Center - Full Time

Macy's - Columbus, OH

Part-time - Entry Level

Columbus, OH

General Merchandise Retailers

About the position

Macy's is proudly America's Department Store, with a legacy of 160 years in providing fashion, value, and celebration to its customers. The essence of Macy's comes alive in its stores, where store colleagues play a crucial role in delivering outstanding customer service, creating memorable shopping experiences, and driving sales results. A position at Macy's, whether seasonal, part-time, or full-time, serves as an excellent entry point into the retail world. Many of Macy's top executives began their careers as part-time retail sales associates, highlighting the potential for career growth within the company. Macy's stores are designed to foster relationships, build teams, and develop leadership skills, making them an ideal environment for aspiring retail professionals. The Retail Clothing Brand Ambassador for Sportswear Ready to Wear at Easton Town Center is a pivotal role that focuses on driving sales through customer engagement and product knowledge. The Ambassador is responsible for connecting with customers, upselling products, and cultivating a loyal clientele. This position requires regular communication with the vendor community to relay customer needs and shopping patterns, as well as executing strategic merchandising initiatives. The Ambassador will also play a key role in organizing and leading vendor-sponsored events to enhance sales and customer participation. This role is essential in ensuring that the sales floor is well-stocked, properly signed, and that sales and markdowns are effectively communicated to customers.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with the partnership of the vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.