Retail Commission Sales Associate - Fine Jewelry, Deerbrook Mall - Full Time

Macy's - Humble, TX

Full-time - Entry Level

Humble, TX

General Merchandise Retailers

About the position

As a Fine Jewelry Sales colleague at Macy's, you will provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed and comfortable. Your role will involve meeting sales goals, promoting loyalty and warranty programs, and building relationships with customers through our clientele program. You will demonstrate superior product knowledge to educate and assist customers in selecting and purchasing items that meet their tastes, preferences, and budget.

Responsibilities

• Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Support customers who are using devices to shop and compare
• Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
• Participate in ongoing product knowledge training through both technology and vendor partners
• Use point of sale technology and applications to assist in selling and fulfilling customer orders
• Participate in pre-selling and sales-driving events, including trunk shows
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
• Ensure proper processing, presentation, organization, storing and replenishment of stock
• Adhere to asset protection programs and procedures to ensure audit compliance

Requirements

• 1-2 years of related experience required
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Flexible availability, including days, evenings, weekends and holidays
• Resourceful and able to adapt quickly to changing priorities

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition, books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities