Macy's - Jersey City, NJ
posted 2 months ago
Full-time - Entry Level
Jersey City, NJ
General Merchandise Retailers
About the position
The Fine Jewelry Sales Associate at Macy's is responsible for providing exceptional customer service in the Fine Jewelry and Watch Complex. This role focuses on creating a welcoming shopping experience, meeting sales goals, and building customer relationships through personalized service and product knowledge. The associate will engage with customers, assist with product selection, and ensure a high level of satisfaction while promoting loyalty programs.
Responsibilities
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
- Support customers who are using devices to shop and compare
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
- Participate in ongoing product knowledge training through both technology and vendor partners
- Use point of sale technology and applications to assist in selling and fulfilling customer orders
- Participate in pre-selling and sales-driving events, including trunk shows
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
- Ensure proper processing, presentation, organization, storing and replenishment of stock
- Adhere to asset protection programs and procedures to ensure audit compliance
Requirements
- 1-2 years of related experience required
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- Flexible availability, including days, evenings, weekends and holidays
Benefits
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
