Macy's - Greendale, WI
posted about 1 month ago
Full-time
Greendale, WI
General Merchandise Retailers
About the position
As a Fine Jewelry Sales colleague at Macy's, you will provide exceptional customer service in the Fine Jewelry and Watch Complex, creating a welcoming shopping experience for customers. Your role involves meeting sales goals, promoting loyalty and warranty programs, and building customer relationships through a clientele program. You will utilize your product knowledge to assist customers in selecting items that align with their preferences and budget.
Responsibilities
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
- Support customers who are using devices to shop and compare
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
- Participate in ongoing product knowledge training through both technology and vendor partners
- Use point of sale technology and applications to assist in selling and fulfilling customer orders
- Participate in pre-selling and sales-driving events, including trunk shows
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
- Ensure proper processing, presentation, organization, storing and replenishment of stock
- Adhere to asset protection programs and procedures to ensure audit compliance
Requirements
- 1-2 years of related experience required
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- Flexible availability, including days, evenings, weekends and holidays
