Macy's - Palo Alto, CA
posted 2 months ago
Full-time - Entry Level
Palo Alto, CA
General Merchandise Retailers
About the position
As a Fine Jewelry Sales Associate at Macy's, you will provide exceptional customer service in the Fine Jewelry and Watch Complex, creating welcoming shopping experiences. Your role involves meeting sales goals, promoting loyalty programs, and building customer relationships through a clientele program. You will utilize your product knowledge to assist customers in selecting items that fit their preferences and budget.
Responsibilities
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns.
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
- Support customers who are using devices to shop and compare.
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit.
- Participate in ongoing product knowledge training through both technology and vendor partners.
- Use point of sale technology and applications to assist in selling and fulfilling customer orders.
- Participate in pre-selling and sales-driving events, including trunk shows.
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS).
- Ensure proper processing, presentation, organization, storing and replenishment of stock.
- Adhere to asset protection programs and procedures to ensure audit compliance.
Requirements
- 1-2 years of related experience required.
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
- Flexible availability, including days, evenings, weekends and holidays.
- Resourceful and able to adapt quickly to changing priorities.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid time off
- Store discount
