Retail Cosmetics Brand Expert - Estee Lauder, Glenbrook Square Mall - Full Time

Macy's - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

10,001+ employees

General Merchandise Retailers

About the position

As a Beauty Brand Expert at Macy's, you will be responsible for driving sales and enhancing customer service in the Beauty department. Your role involves inspiring teamwork, educating customers about products, and creating customized beauty regimens. You will act as a brand authority and a role model, ensuring that customers feel beautiful and confident through your expertise and enthusiasm for beauty products.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
• Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services
• Promote brand loyalty through engaging customers in our rewards program
• Drive sales through brand training, events, and strategies
• Use our clientele program to build relationships with customers and meet sales goals
• Communicate with vendors and store leadership to execute company and store-based events
• Analyze business performance and create strategies to exceed sales goals
• Lead product demonstrations and peer-to-peer training
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to hygiene standards and asset protection control and compliance procedures

Requirements

• 1 to 2 years of relevant work experience
• Demonstrated ability to lead a team effectively
• Proficiency in vendor line and beauty trends
• Capability to utilize metrics and analyze detailed reporting
• Strong communication skills, both written and verbal
• Excellent interpersonal skills
• Ability to think creatively, strategically, and technically
• Careful attention to detail in handling daily tasks
• Partnership with the Prestige and total Beauty team

Nice-to-haves

• Enthusiastic about the beauty industry
• Possess a passion and a business-minded attitude
• Able to resolve customer problems constructively
• Flexible availability, including days, evenings, weekends and holidays

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits