Retail Cosmetics Counter Manager - Clinique, St Louis Galleria - Full Time

About the position

As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company's sales goals
• Work well with vendors to get the best business outcomes
• Manage vendor events and promotions, including scheduling and execution
• Maintain compliance with all hygiene standards
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience
• 3 to 5 years of relevant work experience

Nice-to-haves

• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way and manage multiple tasks at once in a fast-paced environment
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Strong organizational skills to manage multiple tasks at once while maintaining superior results
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice