Retail Cosmetics Sales Associate - Jo Malone, Glendale Galleria - Full Time

$34,320 - $48,048/Yr

Macy's - Glendale, CA

Full-time - Entry Level

Glendale, CA

General Merchandise Retailers

About the position

As a Retail Cosmetics Sales Associate at Macy's, you will play a vital role in enhancing the beauty experience for customers. Your primary focus will be to support customers' beauty needs, drive sales, and build strong client relationships. You will act as a product educator and beauty enthusiast, providing consultations, applying makeup, and leveraging innovative selling techniques to meet sales goals.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs.
• Show and teach the use of all beauty products by applying them on the customer.
• Keep proper display, organization, storage and restocking of inventory.
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program.
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested.
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors.
• Use point of sale technology and applications to help in selling and fulfilling of customer orders.
• Follow hygiene standards and asset protection control and compliance procedures.

Requirements

• At least 1 year of customer service or selling experience required.
• Good understanding of beauty products and ability to give expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with Macy's beauty product knowledge and beauty trends.
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Strong organizational skills and can manage multiple tasks at once in a fast-paced environment.

Nice-to-haves

• Previous cosmetic or fragrance sales experience a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off