Retail Cosmetics Sales Associate - Lancome, Arrowhead Towne Center - Full Time

$32,760 - $45,864/Yr

Macy's - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

General Merchandise Retailers

About the position

As a Retail Cosmetics Sales Associate at Macy's, you will play a vital role in supporting the beauty needs of customers while driving sales. Your responsibilities will include providing expert product knowledge, building strong client relationships, and delivering exceptional customer service. You will also engage in makeup application and consultations, ensuring customers feel beautiful and confident. This position requires a passion for beauty, strong communication skills, and the ability to meet sales goals in a fast-paced environment.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures

Requirements

• At least 1 year of customer service or selling experience required
• Good understanding of beauty products and ability to give expert guidance to customers
• Comfortable communicating with customers virtually, via phone, and in person
• Ability to build relationships with customers and achieve sales goals
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Self-driven to keep up with Macy's beauty product knowledge and trends
• Proficiency in vendor line(s) and beauty trends
• Excellent interpersonal skills and ability to work effectively with colleagues
• Partnership with the total Beauty team to drive sales and deliver customer experience

Nice-to-haves

• Previous cosmetic or fragrance sales experience
• Enthusiasm for the beauty industry
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities