Retail Cosmetics Sales Associate - Lancome, Del Amo Fashion Center - Full Time

Macy's - Torrance, CA

Full-time - Entry Level

Torrance, CA

General Merchandise Retailers

About the position

As a Retail Cosmetics Sales Associate at Macy's, you will serve as a Beauty Advisor, focusing on supporting customers' beauty needs to drive sales. Your role involves building strong client relationships, providing expert product knowledge, and applying makeup to enhance customer confidence. You will leverage innovative selling techniques and engage with customers both in-person and virtually to meet sales goals.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs.
• Show and teach the use of all beauty products by applying them on the customer.
• Keep proper display, organization, storage and restocking of inventory.
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program.
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested.
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors.
• Use point of sale technology and applications to help in selling and fulfilling of customer orders.
• Follow hygiene standards and asset protection control and compliance procedures.

Requirements

• At least 1 year of customer service or selling experience required.
• Good understanding of beauty products and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications for selling and fulfilling customer orders.
• Self-driven to keep up with beauty product knowledge and trends.

Nice-to-haves

• Previous cosmetic or fragrance sales experience is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off