Retail Cosmetics Sales Associate - Lancome, Lakewood Center - Full Time

Macy's - Lakewood, CA

Full-time - Entry Level

Lakewood, CA

General Merchandise Retailers

About the position

As a Retail Cosmetics Sales Associate at Macy's, you will play a vital role in supporting the beauty needs of customers while driving sales. Your responsibilities will include providing expert product knowledge, building strong client relationships, and delivering exceptional customer service. You will also engage in makeup application and consultations, leveraging your passion for beauty to enhance customer confidence and satisfaction.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs.
• Show and teach the use of all beauty products by applying them on the customer.
• Keep proper display, organization, storage and restocking of inventory.
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program.
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested.
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors.
• Use point of sale technology and applications to help in selling and fulfilling of customer orders.
• Follow hygiene standards and asset protection control and compliance procedures.

Requirements

• At least 1 year of customer service or selling experience required.
• Good understanding of the beauty products you are selling and able to give expert guidance to customers based on their wants, features, and choices.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.
• Show and teach the use of all beauty products by applying them on the customer.
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Partnership with the total Beauty team to drive sales and deliver the customer experience.

Nice-to-haves

• Previous cosmetic or fragrance sales experience a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off