Retail Cosmetics Sales Associate - Prestige Beauty, Cool Springs - Part Time

Macy's - Franklin, TN

Part-time - Entry Level

Franklin, TN

General Merchandise Retailers

About the position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your primary focus is to support the beauty needs of customers to drive sales. You will act as both a product educator and beauty enthusiast, specializing in making customers feel beautiful and confident. The role involves building a client base, nurturing strong client relationships, and leveraging innovative selling ideas to meet sales goals. You will provide customer consultations, including applying makeup and products, while also communicating with customers virtually and via phone.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures

Requirements

• Good understanding of the beauty products you are selling and able to give expert guidance to customers based on their wants, features, and choices
• Comfortable communicating with customers virtually, via phone, and in person
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources
• Show and teach the use of all beauty products by applying them on the customer
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Partnership with the total Beauty team to drive sales and deliver the customer experience

Nice-to-haves

• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities