Macy's - Newport Beach, CA
posted 2 months ago
Full-time - Entry Level
Newport Beach, CA
General Merchandise Retailers
About the position
As a Retail Cosmetics Sales Associate at Macy's, you will play a crucial role in supporting the beauty needs of customers while driving sales. Your responsibilities will include providing expert product knowledge, building strong client relationships, and delivering exceptional customer service. You will also engage in product demonstrations and consultations, ensuring customers feel beautiful and confident. This position requires a passion for beauty and a commitment to achieving sales goals in a dynamic retail environment.
Responsibilities
- Greet customers in a friendly and helpful manner.
- Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
- Build a relationship with customers by introducing them to beauty products and finding out their hidden needs.
- Show and teach the use of all beauty products by applying them on the customer.
- Keep proper display, organization, storage and restocking of inventory.
- Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program.
- Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
- Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested.
- Merchandise new arrivals, process damages, testers and select merchandise to return to vendors.
- Use point of sale technology and applications to help in selling and fulfilling of customer orders.
- Follow hygiene standards and asset protection control and compliance procedures.
Requirements
- At least 1 year of customer service or selling experience required.
- Good understanding of beauty products and ability to give expert guidance to customers.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
- Self-driven to keep up with Macy's beauty product knowledge and beauty trends.
- Ability to show and teach the use of all beauty products by applying them on the customer.
- Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Strong organizational skills and can manage multiple tasks at once in a fast-paced environment.
Nice-to-haves
- Previous cosmetic or fragrance sales experience a plus.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid time off
