About the position
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Cosmetics Sales Beauty Advisor, your primary focus will be to support the beauty needs of our customers and drive sales. You will act as both a product educator and a beauty enthusiast, specializing in making our customers feel beautiful and confident. Building a client base and nurturing strong relationships with customers is essential to meeting sales goals. You will embrace innovation by leveraging new selling ideas and will be comfortable communicating with customers both virtually and via phone. Your role will include providing customer consultations, applying makeup, and demonstrating products to enhance the customer experience. In this position, you will greet customers in a friendly and helpful manner, using your product knowledge to provide expert guidance based on their wants and needs. You will build relationships with customers by introducing them to beauty products and uncovering their hidden needs. Additionally, you will be responsible for maintaining proper display, organization, storage, and restocking of inventory. Utilizing our clientele program, you will connect with customers, achieve sales goals, inform them about promotions and product launches, and enroll them in our rewards program. You will also participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets. Staying current with all training through Macy's educational resources, including attending vendor trainings and virtual trainings, is crucial. You will merchandise new arrivals, process damages, and manage testers and select merchandise to return to vendors. Your role will also involve using point of sale technology and applications to assist in selling and fulfilling customer orders while adhering to hygiene standards and asset protection control procedures.
Responsibilities
- Greet customers in a friendly and helpful manner.
- Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
- Build a relationship with customers by introducing them to beauty products and finding out their hidden needs.
- Show and teach the use of all beauty products by applying them on the customer.
- Maintain proper display, organization, storage, and restocking of inventory.
- Utilize our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program.
- Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
- Stay current with all training through Macy's educational resources, including attending vendor trainings and virtual trainings as requested.
- Merchandise new arrivals, process damages, testers, and select merchandise to return to vendors.
- Use point of sale technology and applications to help in selling and fulfilling customer orders.
- Follow hygiene standards and asset protection control and compliance procedures.
Requirements
- At least 1 year of customer service or selling experience required.
- Good understanding of beauty products and ability to give expert guidance to customers.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Self-driven to keep up with Macy's beauty product knowledge and trends.
- Proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Nice-to-haves
- Previous cosmetic or fragrance sales experience is a plus.
- Enthusiasm for the beauty industry and skills to provide outstanding customer care.
Benefits
- Competitive pay and benefits rooted in principles of equity.
- Performance incentives and annual merit review.
- Merchandise discounts.
- Health and Wellness Benefits across medical, dental, vision, and additional insurance.
- Retirement Savings Plan with 401k match opportunity.
- Employee Assistance Program (mental health counseling and legal/financial advice).
- Resources for continuous learning, career growth, and leadership development.
- Paid Time Off.
- Fully-Funded education benefits - may include 100% of tuition, books, and fees.
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
