Macy's - Aurora, IL

posted 7 days ago

Full-time - Entry Level
Aurora, IL
General Merchandise Retailers

About the position

As a Counter Manager in the Macy's Cosmetics Department, you will oversee all aspects of a cosmetics line, including managing a team of Beauty Advisors. Your role involves engaging with customers to understand their beauty preferences, providing consultations, and applying makeup and products. You will also be responsible for achieving sales targets and enhancing the customer experience through effective leadership and creativity.

Responsibilities

  • Inspire teamwork to reach sales goals and elevate the customer experience.
  • Create lasting connections with customers passionate about cosmetics, beauty, and fragrance.
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
  • Develop and implement business driving events to achieve department goals.
  • Supervise proper presentation, organization, storing, and replenishment of stock.
  • Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
  • Meet and exceed personal and company sales goals.
  • Work well with vendors to achieve optimal business outcomes.
  • Manage vendor events and promotions, including scheduling and execution.
  • Maintain compliance with all hygiene standards.

Requirements

  • 3 to 5 years of relevant work experience.
  • Demonstrated ability to lead a team effectively, providing guidance, support, and coaching.
  • Proficiency in vendor line(s) and beauty trends.
  • Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal skills to work effectively with colleagues at all levels.
  • Ability to think creatively, strategically, and technically to address business challenges.
  • Careful attention to detail in handling daily tasks and examining reports.

Nice-to-haves

  • Enthusiasm for the beauty industry and outstanding customer care skills.
  • Strong organizational skills to manage multiple tasks in a fast-paced environment.
  • Flexible availability, including days, evenings, weekends, and holidays.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
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