Macy's - Los Angeles, CA
posted 2 months ago
Full-time - Mid Level
Los Angeles, CA
General Merchandise Retailers
About the position
As a Counter Manager in the Macy's Cosmetics Department, you will oversee all aspects of a cosmetics line, including coaching a team of Beauty Advisors. Your role will involve engaging with customers to understand their beauty preferences, enhancing creativity through consultations, and achieving sales targets. This position emphasizes teamwork, customer experience, and effective management of vendor relationships.
Responsibilities
- Inspire teamwork to reach sales goals and elevate the customer experience.
- Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance.
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
- Develop and implement business driving events to achieve department goals.
- Supervise proper presentation, organization, storing, and replenishment of stock.
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
- Meet and exceed your own and the company's sales goals.
- Work well with vendors to get the best business outcomes.
- Manage vendor events and promotions, including scheduling and execution.
- Maintain compliance with all hygiene standards.
Requirements
- 3 to 5 years of relevant work experience in sales or customer service.
- Demonstrated ability to lead a team effectively, providing guidance, support, and coaching.
- Proficiency in vendor line(s) and beauty trends.
- Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
- Strong communication skills, both written and verbal.
- Excellent interpersonal skills to work effectively with colleagues at all levels.
- Ability to think creatively, strategically, and technically to address business challenges.
- Careful attention to detail in handling daily tasks and examining reports.
Nice-to-haves
- Experience in the beauty industry.
- Ability to resolve customer problems constructively.
- Strong organizational skills to manage multiple tasks in a fast-paced environment.
Benefits
- Store discount
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Vision insurance
- 401(k) matching
