Retail Cosmetics Sales Leader - Prestige Beauty, Springfield - Full Time

About the position

As a Leader, Prestige Selling, you boost sales and enhance customer service in Macy’s Beauty department. As the expert on Prestige cosmetics across various brands, you are a beauty supporter who always shows a top-notch service experience by assisting customers and coaching colleagues. Your sharp knowledge of current trends and your skill to lead others makes you a valuable colleague on Macy’s team.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Support the total Beauty team in driving and delivering market share events
• Demonstrate knowledge of products and services to build rapport and loyalty
• Understand how to drive sales through brand training, events, and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Communicates with vendors and store leadership to execute company and store-based events achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Recruit, train, coach, motivate and develop colleagues on policies and goals
• Lead product demonstrations and peer-to-peer training
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Partnership with the total Beauty team to drive line sales and deliver the customer experience
• 1 to 2 years of relevant work experience

Nice-to-haves

• Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
• Possess a passion and a business-minded attitude to succeed in a performance-based work environment
• Able to resolve customer problems in a constructive and forward-looking manner
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice