Ashley Global Retail - Brandon, FL
posted about 1 month ago
The Customer Care Lead will perform the daily functions of their specified area while providing guidance and support to Customer Care Representatives when they are faced with difficult or escalated customer situations. This position will spend a majority of the workday listening to customer concerns and troubleshooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind. The Customer Care Lead will serve as a leader within their team and will set a positive example for Customer Care Representatives to follow. They will maintain prompt, efficient, and accurate data entry to ensure customer and employee satisfaction. This position requires exhibiting superior customer service by having profound knowledge of product and vendor warranties as well as a full understanding of customer service procedures within the company. As needed, the Customer Care Lead will handle difficult customers and/or situations utilizing exceptional customer service, problem-solving, and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. The Customer Care Lead must have the skills and ability to keep emotions under control in order to seamlessly move from one situation to the next.