Retail Customer Experience Associate, Ala Moana - Full Time

$31,200 - $43,680/Yr

Macy's - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role requires a proactive approach to meet customer needs, whether in-store or online, and involves collaboration with peers and store leadership to create a positive shopping environment.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
• Assist customers with product recommendations based on size, fit, and style, leveraging product knowledge and digital resources.
• Engage with customers to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to problem-solve for the best customer outcomes.
• Share customer feedback to improve the overall customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with the store team and community partners to host events that drive sales.
• Maintain the selling floor presentation and ensure fitting rooms are customer-ready.
• Receive and set up new merchandise according to visual guidelines.
• Perform store opening and closing procedures.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to adapt quickly to changing priorities.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with social media and digital marketing tools.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Performance incentives
• Merchandise discounts
• Fully-funded education benefits