Retail Customer Experience Associate, Arrowhead Towne Center - Full Time

$32,760 - $45,864/Yr

Macy's - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role emphasizes the importance of customer engagement, product knowledge, and collaboration with team members to meet sales goals and improve the shopping experience.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
• Assist customers with product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to problem-solve for the best customer outcomes.
• Share customer feedback to enhance the overall customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with the store team and community partners to host events that drive sales.
• Maintain store presentation and ensure fitting rooms are ready for customers.
• Receive and set up new merchandise according to visual guidelines.
• Perform store opening and closing procedures.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of products and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to adapt quickly to changing priorities.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Knowledge of current fashion trends and products.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching