Retail Customer Experience Associate, Auburn - Full Time

Macy's - Auburn, MA

Full-time - Entry Level

Auburn, MA

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by actively engaging with customers and addressing their needs. Your primary responsibility will be to sell merchandise while providing exceptional service, whether in-store or through virtual selling platforms. This position is designed to drive sales growth and achieve sales goals by leveraging cross-category selling techniques across various selling platforms. You will embody the 'Own Your Style' service model, which emphasizes a proactive and personable approach to customer service. Your ability to collaborate with peers, particularly with the At Your Service colleagues, will be essential in connecting customers with Personal Stylists when necessary. In this role, you will utilize your product knowledge and digital resources to educate customers, helping them make informed decisions about their purchases. You will assist customers in selecting the right products, particularly focusing on size and fit in apparel. Promoting your services through company social media assets and utilizing the sales promotion calendar will be key strategies to drive sales. Building and maintaining relationships throughout the store will enable you to problem-solve effectively and create the best possible outcomes for customers. You will also be responsible for maintaining department recovery standards, ensuring that the selling floor and fitting rooms are organized and presentable. Adhering to asset protection control and compliance procedures is critical in this role. Your creativity, energy, and ideas will contribute to the overall success of the Macy's team, and you are encouraged to apply today to join a company that values diversity and inclusion in the workplace.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
• Leverage product knowledge and digital resources to educate customers and increase sales.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create positive outcomes for customers.
• Communicate with the Sales and Customer Experience Manager to provide daily customer feedback.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.