Macy's - Auburn, MA
posted about 2 months ago
As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by actively engaging with customers and addressing their needs. Your primary responsibility will be to sell merchandise while providing exceptional service, whether in-store or through virtual selling platforms. This position is designed to drive sales growth and achieve sales goals by leveraging cross-category selling techniques across various selling platforms. You will embody the 'Own Your Style' service model, which emphasizes a proactive and personable approach to customer service. Your ability to collaborate with peers, particularly with the At Your Service colleagues, will be essential in connecting customers with Personal Stylists when necessary. In this role, you will utilize your product knowledge and digital resources to educate customers, helping them make informed decisions about their purchases. You will assist customers in selecting the right products, particularly focusing on size and fit in apparel. Promoting your services through company social media assets and utilizing the sales promotion calendar will be key strategies to drive sales. Building and maintaining relationships throughout the store will enable you to problem-solve effectively and create the best possible outcomes for customers. You will also be responsible for maintaining department recovery standards, ensuring that the selling floor and fitting rooms are organized and presentable. Adhering to asset protection control and compliance procedures is critical in this role. Your creativity, energy, and ideas will contribute to the overall success of the Macy's team, and you are encouraged to apply today to join a company that values diversity and inclusion in the workplace.